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Third Party Administrator (TPA)
(1) Role of Third Party Administrator (TPA)   (2) TPA Addresses
(3) Specimen of ID Card   (4) Non Receipt ID Card - Specimen Letter to TPA
a- With Photograph b- Without Photograph
1- Role of a Third Party Administrator (TPA)
TPA is an abbreviation for Third Party Administrator. These companies are BPO of insurance companies and are responsible for coordinating all aspects of claims arising due to health insurance policies.
These companies are licensed by IRDA (Insurance Regulatory & Development Authority) and are having
  1. Telecom facility generally with phone number starting with 1600 (toll free no.)
  2. Computer network having details of all policies holders.
  3. Medical specialists, for assessing need for hospitalization treatment being given in the hospital and for passing of the claim bills.
The role of TPA is to coordinate with hospitals with respect to treatment and alsopass the bills on behalf of the insurance companies. The actual payment is made by the insurance company. As far as the legal contract is concerned, it is between the insurance company and the person insured.
The individual insured will get an ID card issued by the TPA. This ID Card is useful and needed at the time of hospitalization.
Interaction with TPA:
In Emergency:
In an emergency, the insured should be taken for treatment to any hospital to save his life. At the earliest, it is the duty of the insured or his relative/friend to contct the Insurance Company and TPA on phone/writing about the following:
Name of Patient
Policy No.
ID No.
Reason for hospitalization
As and when permitted by doctors the patient may have to be moved to appropriate TPA approved hospital. The general thinking of TPA's is that treatment should not be in a very small hospital (less than 15 beds) as the facilities may not be upto the mark.
In this case TPA may make direct payment to hospital, where patient was taken in emergency.
TPA may ask you to make the payment to hospital and submit the bills for reimbursement. If after few days patient is moved to TPA approved hospital then bill of that hospital will be paid by TPA directly.
Planned Treatment:
In the event of an insured going in for Hospitalization for planned treatment/surgery.
Let us assume the insured has to go for surgery after seven days in a specified hospital, where specialist surgeon will perform the surger As it is a planned hospitalization therefore the insured should inform TPA on phone / in writing
Policy No.
ID No.
Name of the Doctor Treatment
Hospital where hospitalization is planned.
Reason why hospitalization is required.
Copy of the prescription from the doctor specifying the treatment/surgery.
TPA may ask you to send this on fax also
If the Hospital where Hospitalization is planned is on approved list then they will give the authorization, which means that Hospital is getting the instructions to provide treatment and send the bills for payment to TPA. It means that this is a case of cashless settlement.
If the Hospital where Hospitalization is planned is not on approved list then they will give the authorization to go ahead with treatment at that hospital. In this case insured makes the payment and then submits the bills to TPA for payment. It means that treatment is approved but it is not a case of cashless settlement.
List of TPA's is attached at the end of this for reference purpose. List is continuosly being enlarged. Sometimes existing hospitals are being deleted from the list. It is suggested that you verify with the hospital that it is on the approved list of specific TPA.
5% Concept :
Recently in 2006 some TPA's have introduced 5% concept under which insured pays 5% of the hospital bill and 95% of the bill is to be paid by the TPA. This has been done as hospital bill may be having some expenses which are ultimately not payable by the insurance company. If during finalisation of the claim it is found that 100% of hospital bill is payable then this amount of 5% which is being paid by insured will be paid by TPA to him.
Who pays for TPA
The insured pays for services of TPA and it is included in the premium charged by the Insurance Co. Oriental Insurance offers discount of 5% if you do not opt for cashless settlement option and agree to submit claim bills directly to the Insurance Company
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