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For Comparative Insurance Quote: Om Plaza, 430/7, 1st Floor, Sant Nagar, East of Kailash, New Delhi-65
Phone: 011-41324957, 41623784, Mob:+91-8447757651 & 53 Email: ria1@surekhae.com
Market Scenario of Health Insurance
 
(1) Where are We Heading?   (2) Future Changes Expected
(3) Market Share of Non Life Insurance   (4) Market Share of Health Insurance in India
(5) Rating Given by Consumer Voice      
5- Rating Given by Consumer Voice
TPAS: Quality & infrastructure of TPA; Numbers of Tie ups with different hospitals (network); Types of the hospitals / health centre in terms of its infrastructural facilities; Types of the hospitals / health centre centre in terms of services they offer;
Tangibility: Promptness in terms of policy issue; On time home delivery of policy / health card; Simple Procedures for policy issue; Knowledge of the agent regarding different products; Customer service support facilities (Call centre or toll free facilities); Cheque pick-up; Cashless transactions and facilities; Promptness of realization of the payment after submitting the bills.
Problem solving system: Knowledge of customer service representative/TPA executive; Politeness and behaviour of the customer service representative/TPA executive.
Reliability: Acceptability of insurance policy across the promised hospitals and medical institutions; Financial strength of the company (perceptual); Network of the branches (interconnectivity); Promised services levels provided; Appropriateness in bill verifications; Promptness in claim redressal; Relaxed Documentation norms and regulations; Services provided within time frame.
Responsiveness: Quality of treatment provided on disclosure of the medical insurance card; immediate claim redressal; acceptance and effectiveness of the cashless transaction facilities; degree of clarification on insured amount and the disease covered; promptness to react towards claim settlement problems; hassle free reissue of health card; promptness in reissuing the health card; effective renewal reminder mechanism.
TPAS: Quality & infrastructure of TPA; Numbers of Tie ups with different hospitals (network); Types of the hospitals / health centre in terms of its infrastructural facilities; Types of the hospitals / health centre centre in terms of services they offer;
Assurance: Applicability of the Product / policy cover on customer; company's initiative to make the customer aware of the product facilities and covers; regular updates provided by the company on timely basis; adequacy and scope of the insurance policy; appropriateness of the claim settlements. 
Empathy: Provision provided for treatment during break period; personalized consulting / advisory provisions ; effective customer loyalty programmes; value- added services and feedback maintenance.
Comment : Such studies are is beginning stage and over period methodology and get refused and perfected. It is a good beginning and customers should respond to such studies with a new express there Persephone about product, service level to the Insurance Company.
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